FAQ

Q: What’s the story behind NØCTURNAL?
A: NØCTURNAL is a lifestyle — not just a label. We create clothing for those who move in silence, speak through presence, and thrive after dark.

Q: How do I know what size to order?
A: Our pieces are designed with a relaxed, streetwear-inspired fit. Check the size chart on each product page. If you’re between sizes, we recommend going one size up for a looser fit.

Q: Do you ship worldwide?
A: Yes — we ship globally. Shipping times and rates vary depending on your location, but we do our best to get your gear to you fast.

Q: How long does shipping take?
A: Orders are processed within 2–4 business days. Estimated delivery:

• Canada/US: 3–7 business days

• International: 7–15 business days 

Q: Can I return or exchange my order?
A: All sales are final unless the product arrives damaged or incorrect. If there’s an issue, contact us within 7 days of delivery and we’ll make it right.

Q: My question isn’t listed. How can I reach you?
A: You can hit us up anytime at nocturnalstreetwear@outlook.com or via the Contact page.